Page 7 - UWI Quality Circle FlipBook

Figure 1:
Administrative Quality Intersection Framework: The UWI Way
light of the findings of the study, it is clear that The UWI Quality Policy has not only responded to the calls ade by the Mona Campus community in 2010 for an integrated and unified structure that incorporates the ne UWI philosophy, it also broadens the “Administrative Quality Intersection Framework” by embodying five terrelated definitions of quality which gives visibility to the concerns of main stakeholders. It also works in ndem with The UWI’s Triple A Strategic Plan which aims at ‘Revitalizing Caribbean Development’ by ensuring
at “Everyone has the right to expect good service from higher education” (DfE 1996).
eferences:
ARICOM Human Resource Development 2030 Strategy, (2017).
ai Hall (1996) How Useful is the Concept of Total Quality Management to the University of the 90s?,
ournal of Further and Higher Education, 20:2, 20-32, DOI: 10.1080/0309877960200203 Stephens, A. 010). Creating a Holistic Environment: Administrative Quality at the University of the West Indies,
ona Campus. Unpublished DBA Thesis, University of Bath, UK.
he University of the West Indies Triple A Strategic Plan (2017-2022), University Office of Planning 2017
Academic Quality Assurance
(Teaching and Research)
Administrative Quality
(Support for Teaching & Research)
Quality Transformation Culture
- Strategic leadership - Customer focus
- Empirical research - UWI’s mission
- Monitoring
- Strate
gic Plan
7
In m O in ta th
R
C D J (2 M T